Genacy SOlutions - Reviews Matter

Are your customers raving about you on Google, Yelp, and TripAdvisor? Are you ignoring your customers reviews? 

Genacy Solutions - Reviews Matter provides professional online reputation management designed to reflect the same care, hospitality, and professionalism you deliver to your customers in person.  We help businesses stay visible, trusted, and responsive without adding work to the day.

We handle everything for you.

This is a done-for-you service where Genacy Solutions responds to Google, Yelp and TripAdvisor reviews on your behalf using an approved brand voice.

• Daily or regular monitoring of reviews
• Thoughtful, brand-aligned responses to all new reviews
• Professional handling of positive, neutral, and negative feedback 
• Private escalation for sensitive or critical reviews when needed 
• Consistent tone that reflects your business values 
• Monthly review activity summary
   

• You grant Manager access to your Social Business Profile (no passwords) 
• We respond within 24–48 hours 
• You grant Manager access to your SocialBusiness Profile (no passwords) 

Investment:
$199–$299 per month (based on volume and complexity)

We write the responses you decide when to post.

This option is ideal for owners that prefer internal posting or want a one-time cleanup of existing reviews.

• Custom-written responses for up to 30 existing reviews 
• Brand-appropriate tone and messaging 
• Delivered in a ready-to-post document 
• Clear labeling for easy copy/paste
   

Ideal for:
Restaurants getting started with reputation management or testing the value before moving to a managed service.

One-time investment:
$99–$149

Each month, you receive a simple summary that includes:

• Number of reviews responded to 
• Overall sentiment trends 
• Notable guest feedback themes 
• Any flagged concerns or opportunities assessed

Replying is no longer “nice to have.”

Today’s expectation:

• Acknowledgment 
• Empathy 
• Professionalism 
• Timeliness

Silence feels outdated.

Businesses that respond to reviews often see:

• Higher trust scores 
• Increased reservations 
• More repeat customers 
• Stronger word-of-mouth 

People choose businesses that feel alive and human.